Store Policies
How long does it take to process my order?
Most items are made to order. Please allow:
- 2–5 business days for production
- Shipping time varies based on location
You’ll receive a tracking number once your order ships.
Do you accept returns or exchanges?
Because each piece is handmade to order, we typically do not accept returns. However, if there is an issue with your order, please contact us within 3 days of delivery and we will gladly help resolve it.
How do I contact customer service?
You can contact our customer service by email at solandvenus@gmail.com. Our customer service hours are Monday - Friday, 9:00 AM - 6:00 PM (EST), and we aim to respond within 24 business hours.
Do you offer wholesale?
Yes, we are open to wholesale opportunities. Please contact us directly for pricing and minimum order details. Email: solandvernus@gmail.com
Product Information
Is your jewelry handmade?
Yes! Every piece is carefully handmade in small batches with attention to detail and quality. Slight variations may occur — this is part of the beauty and uniqueness of handcrafted jewelry.
What materials do you use?
We use high-quality materials such as:
- 14K SOLID GOLD
- 14k gold filled
- Sterling silver (925)
- Natural gemstones
- Hypoallergenic posts (lead and nickel-free)
Each product listing includes specific material details.
Will the jewelry tarnish?
Gold-filled and sterling silver jewelry are made for long-lasting wear. With proper care, your pieces will maintain their shine for years.
To extend the life of your jewelry:
- Avoid water, perfume, and lotions
- Store in a dry place
- Gently clean with a soft cloth
Is your jewelry safe for sensitive skin?
Yes, most of our pieces are hypoallergenic and nickel-free. If you have severe metal sensitivities, please contact us before purchasing.
Can I request a custom design?
Yes! We love custom orders. Please send us a message with your idea, preferred materials, and timeline. We’ll do our best to bring your vision to life.
Is your jewelry a good gift?
Absolutely! Our pieces are minimalist, timeless, and perfect for:
- Birthdays
- Anniversaries
- Bridesmaids
- Everyday luxury
Gift wrapping may be available. Please check product details or contact us.
How should I care for my jewelry?
To keep your jewelry looking beautiful:
- Remove before showering or swimming
- Avoid harsh chemicals
- Store separately to prevent scratching
Can I purchase a gift card?
Yes, we offer digital gift cards in various denominations and make the perfect gift for any occasion. They can be purchased here.
Where are your products made?
All of our jewelry is proudly made in the United States.
Each piece is carefully handcrafted by our sole designer from start to finish — not mass produced, not outsourced. Every order is made with intention, precision, and attention to detail in our small studio.
When you purchase from us, you’re supporting a small U.S.-based business and a real artist behind every design.
